I’m Igor Makarov. When your team is stuck on the phone and the paperwork, the real work waits. I install the tech and processes that pull more money from the employees, equipment, and leads you already pay for.
Technology should make people’s lives easier, not harder.
The owner pulled in ten directions, and the office whose tools work against them. I build systems that take that weight off, so the business runs without you as the glue and you get your evenings back.
I bring 14 years of experience simplifying and scaling complex, high-security systems from small teams to organizations with 40,000+ people, plus hands-on construction experience over the last 4 years. That combination is rare: job-site reality and systems discipline.
My most recent enterprise engagement was at the U.S. Department of Veterans Affairs, where I led multi-department Salesforce architecture and secure AI solution design. Trades shops, clinics, and service businesses have the same problem those big programs had: tools nobody connected and processes that live in one person’s head.
I also partner with Cambridge Business Consulting, led by Katya Antonova, for clients who need operating advisory, financing readiness, and M&A support alongside technical delivery.
The paid first engagement. I learn how the business actually runs and rank the leaks by what they cost.
I fix the process and tools behind the most expensive leak first.
I put systems in place so the fix holds without you watching it.
We pick one number together before we start. If it hasn’t moved by day 90, I keep working on that same scope for up to 30 more days at no extra fee.
"Igor stepped into a project that was admittedly in bad shape due to the original development team. From day one, he demonstrated remarkable clarity, professionalism, and technical mastery. He didn't just clean up what he inherited, he made unbelievably impactful improvements that will permanently help the people I serve."
"Whether I brought him a problem or he proactively raised one I hadn't even noticed, he consistently delivered solutions that were both effective and forward-thinking. Our project would be nowhere near its current level of functionality or stability without Igor."
An AI receptionist named Riley now answers about 400 calls a month at their Milford adolescent program.
Take the free scorecard. It takes about 3 minutes and shows where to start.